Conditions

GENERAL CONDITIONS

These GENERAL CONDITIONS are set together according to the valid law of the Czech Republic, member of the EU.

PARTIES

The visitor of the website PRAGUEHOTELSONLINE.EU, the customer, the client or bussines partner are hereinafter "CUSTOMER". The private reservation has to be done by a 18+ years old person. The B2B reservation might be done by registered companies in charge of tourism only.
The booking system "PRAGHOTELSONLINE.EU" is provided by the company (travel agency) Style travel agency spol. s r.o. (ltd.), registered by the municipal court in Prague. Style travel agency spol. s r.o. is hereinafter "STYLE".

VALIDITY

Further GENERAL CONDITIONS are valid for all written informations on the website "PRAGHOTELSONLINE.EU", for all reservations done over this web site and for all informations sent as "newsletter" to registered CUSTOMERS. Exclusions are possible only by a written agreement from STYLE.
The GENERAL CONDITIONS are subject to change at any time. The CUSTOMER(s) whose reservation(s) might be influenced by eventual condition's change will be informed about such a change imediately. Under such circumstance of condition's changes the CUSTOMER(s) is allowed to cancel the reservation without any cancellation fee.
If any part of the conditions proves to be not valid or unenforceable, the rest of the conditions will remain valid.

PRESENTED PRODUCTS AND PRICES

The products and prices presented on the web site PRAGUEHOTELSONLINE.EU are a subject to change at any time. It is not guaranteed, how long some of the products will be offered.
The same the offers advertised via Newsletter have limited validity.

WARRANTY OF BOOKED SERVICE AND PRICES

The services and prices which are included into the booking are guarranteed.  Exclusion is valid for neccessary changes caused by external influences as f.e. the change of law, force mejeure or the change of another objective conditions (f.e. technical defect in the hotel, closing of the hotel execution of the hotel, overbooking of the hotel etc.).

The CUSTOMER whose reservation would be influenced by such change will be informed about the situation and there will be offered to him an alternativa accommodation. In such a ,situation the CUSTOMER is allowed to cancel the reservation.  The whole paid amount will be sent back to the CUSTOMER as soon as possible (to his CC in case the CUSTOMER paid by CC or to his account in case the customer paid by bank transfer).

In case the CUSTOMER doesn't cancel the reservation in writing, it is understood that he understands and accepts the change. In this case there is no more obligation on refund because of the hotel change.

PROCESS OF BOOKING AND PAYMENT

Both parties warrant, that all informations given during the reservation and payment process are correct. Booking proceeds according to booking instructions written in "How to book". Reservations done in another ways won't be accepted by STYLE.

The CUSTOMER confirms the reservation obligatory by clicking on the buttons "Confirma and pay by credit card" or "Conform and pay by bank transfer" during the reservation process.

The CUSTOMER is obliged to pay for confirmed service the full confirmed price. The payment proceeds according to payment instructions written in "How to book". The time limit for full payment of total amount by CC is 2 hrs. after CUSTOMER's obligatory confirmation of the reservation, in case there are no other special conditions agreed by both parties. In case of payment delay the reservation will be automatically cancelled. After the controll of the payment by STYLE (bank aviso) the CUSTOMER will be sent voucher (+ the proformainvoice - on request) for all booked and paid services.

The time limit for payment by bank transfer is 72 hours after CUSTOMER's obligatory confirmation of the reservation, in case there are no other special conditions agreed by both parties. In case of payment delay the reservation will be automatically cancelled. After the controll of the payment by STYLE  the CUSTOMER will be sent voucher (the proformaivoice was automatically sent in the moment of con,firmation). The client is obliged to controll the informnations about the booking written in the voucher.

In special situations, a cash payment at the hotel reception is possible. Because of higher manipulation costs STYLE accounts by cash payments an extra fee of 200,- CZK / reservation.

Last minutes bookings done less than 3 days before arrival can't be because of process reasons paid by bank transfer, but only by a CC.

Special booking conditions for groups are available on request.

CONTROLL AND CHANGE OF THE RESERVATION

The CUSTOMER is allowed to controll his booking over the website "PRAGUEHOTELSONLINE.EU" ("My booking") at any time.
The CUSTOMER is also allowed to request a change of this booking until 72 (excl.) hrs. before arrival day 02:00 p.m. As the change are understood increase/decrease of the length of stay, incr./decr. of the number of persons or combination of these changes. Other changes are understood to be a cancellation.
The called changes are free of any special charge. The change of the reservation proceeds analogous to the regular booking process.The whole rest payment or back payment have to follow within 72 hrs. after the confirmation of the change. All back payments will be sent back directly to the CC of the CUSTOMER.

CANCELLATION OF THE RESERVATION BY THE CUSTOMER

The CUSTOMER is allowed to cancel his booking over the website "PRAGUEHOTELSONLINE.EU" ("My booking") or via e-mail or fax any time. In case of cancelllation, further cancellation fees will be charged:
Untill 72 (excl.) hrs. before the arrival day 02:00 p.m. - Cancellation fee of 0%
From 72 (incl.) hrs. before the arrival day 02:00 p.m. - Cancellation fee of 100% of total amount for the whole reservation
Special group cancellation conditions are available on request.
All back payments will be sent back directly to the CC of the CUSTOMER.

CANCELLATION OF RESERVATION BY STYLE

STYLE is allowed to cancel the reservation after 2 or 72 hrs. from the confirmation time in case the payment doesn't come in this time to the account of STYLE (the transfer takes usualy few seconds or minutes).
STYLE is also allowed to cancel the reservation in case some serious change of rules of law or the force mejeure will totally hinder the supply of booked services.
In these cases the CUSTOMER has no pretension to any refunds (f.e. for already paid flight tickets etc.)

NO SHOW, NOT TAKING THE SERVICE

When not taking the service according to the reservation (as f.e. no-show), the CUSTOMER has no pretension to any money-back payment. Admission for cultural, sport or other events and reservation fees for exhibitions etc. have to be in case of cancellation charged completely, because there is no return of money possible.

PASSPORT, VISA AND HEALTH LEGAL STATEMENT, HEALTH INSURANCE

Every traveler has to behave in aggrement with the czech passport-, visa- and other regulations and law, otherwise has the traveler to carry the resulting consequences and costs on himself. The health insurance of CUSTOMER (or his travelling clients) is not matter of STYLE.

COMPLAINTS AND RECLAMATIONS

When the CUSTOMER (or his travelling clients) is not satisfied with the quality or quantity of contracted services given by STYLE's subcontractor (as f.e. hotel, tour leader, restaurant, transfer bus etc.), he is supposed to complain in writing on the spot by the subcontractor to give him a chance to take an action in charge of rectifying the problem. First in case the problem can't be solved in this way, the CUSTOMER (or his travelling clients) can call in serious cases STYLE's hotline 00420 / 602 299 605 to clear the situation. In case no rectify was possible, the CUSTOMER can ask the refund directly by the subcontractor on the spot. CUSTOMER informs STYLE about the reclamation and refund in writing.  Deffects in the service caused by the usualy understood Force Mejeure are not a subject to complaint.

FURTHER AGREEMENTS PRIVACY POLICY

All informations supplied between the CUSTOMER and STYLE are confidential (for details see the "Privacy policy"). All CUSTOMER data are saved confidential as given by the czech law.

Court site is Prague, Czech Republic.

These conditions are valid from 13.5.2008.

 

 

Court site is Prague, Czech Republic.