How to book

The booking with PRAGUEHOTELSONLINE.EU is simple and fast:

THE PRINCIPLE

When you insert all necessary parametres of your stay into the search device on our homepage, the system finds all hotels from our offer, which are ready to accept your online booking for the requested period immediately . In the search result you´ll find also many other hotels, meeting your requirements, however can be booked on request only.
The right hotel you can find in the menu on the left side of the page as well. While choosing the hotel from this menu, the search device doesn't know the term of your stay, so it offers all hotels on request only.

THE DIFFERENCE BETWEEN "ONLINE" AND "ON REQUEST"

ONLINE-rooms are ready to be booked immediately. The booking proceeds automaticaly and you´ll get your voucher very soon.

Rooms available ON REQUEST only, have to be checked first by our operator. It takes usually few hours (max. 24 hrs.), after the weekend you can expect our answer during Monday morning.

When you already chose your hotel and when you have checked the hotel description as well, you can start with the booking:

WHEN YOU CHOOSE THE ONLINE HOTEL…

  • Click on the button "Book online" on the bottom of the hotel card. You will come into the form "Booking".
  • Here you have to insert some basic informations as the e-mail address, alternative e-mail and needed numbers and types of rooms. After the filling up of the dates, click on the button "Book" , then you will proceed to the payment.

WHEN YOU CHOOSE THE HOTEL ON REQUEST

  • Click on the button "Request" on the bottom of the hotel card. You will come into the request form.
  • Here you have to insert some basic informations as the e-mail address, alternative e-mail and requested numbers and types of rooms. After you fill up the dates, click on the button "Send request". Your request appears immediately by our team, who arranges the offer for you as fast as possible.
  • The offer you´ll get per e-mail by return. If not, please check the alternate mentioned mail  - probably the offer we sent you came back so we sent it once more to the alternative address.
  • If you decide to accept our offer, confirm it simply by clicking the link button "Book". (your computer has to be online at the moment). Through this you will confirm the booking and continue to the payment gate.

WHEN YOU CHOOSE SOME OF THE PACKAGES

  • Click on the button "Request" in the package card. You will come into the request form.
  • Here you have to insert some basic informations as the e-mail address, alternative e-mail and requested number and types of rooms. After the filling up of the dates, click on the button "Send request". Your request appears immediately by our team, who controlls the package availability.
  • The report of the package availability you will get on your e-mail by return,  if the package is available and once more the whole package description and total price. If not, please check the alternative mail that you gave us - probably the offer we sent you came back so we sent it once again to the alternative address.
  • If you will accept our offer, confirm it simply by clicking on the link button "Book". (your computer has to be online at the moment). Doing this you will confirm the booking and continue to the payment gate.

WHEN YOU WANT TO MAKE A REQUEST FOR GROUP OF 15 OR MORE PAX

  • The group bookings can run exclusively on request, because there is almost never sufficient group capacity available online. It means that all group requests have to be proceeded manually by our operators. The booking process is similar to any other booking on request.
  • It is possible to send us your group request simply by e-mail as well - the direct mail is hidden under the envelope icon up on the homepage.

HOW TO PAY

  • When you confirm the reservation by clicking on the button "Confirm" in the booking form or in the mail offer, you will be led imediately into the payment portal. We use the well known portal GP webpay, which saves all dates with doubled security system. We have no access to your CC and account informations, because the payment communication proceeds exclusively on the line customer - GP webpay - bank and back. We get first the message that the payment was received to our account.
  • We accept following credit cards:
  • The payment on itself proceeds as any other internet CC payments - you fill up the dates needed for the payment process and confirm the transaction. On the screen then appears in a short moment a window with payment report.
  • If you need a proforma invoicel, please mark it by the confirmation. When you forget it, let us know simply per e-mail with the reservation number.

SERVICE CONFIRMATION - VOUCHER

  • We check our account more times during the day. As soon we find your payment on the account (transfer usualy takes few seconds or minutes), immediately we send you the voucher and the proforma invoicel, if you marked it.
  • The voucher is your confirmation for the hotel or any other final service provider. You get one voucher for each service. You hand it over at the hotel reception or when you meet the provider.

GENERAL CONDITIONS

  • During the booking you will have to confirm that you understand and accepted  the General Conditions. We suggest to study them before.

HOTLINE

  • If something goes wrong or when you simply are not sure how to do the booking or payment, don't hesitate to contact our 7/24 hotline any time. The number is 00420 / 602 299 605.

HAVE A NICE STAY!
YOUR
PRAGUEHOTELS ONLINE TEAM